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Frequently Asked Questions  
 

1. What is SMS to China?
2. Talk2china.com rate of SMS to China
3. Can I ask for refund?
4. Will it cost to receive short message?
5. How many letters are allowed in one message?
6. How to start to use SMS to China from talk2china.com£¿
7. Can people in China reply my short message on their cellphone?
8. Can anybody else access to contents of my short message?
9. Is it 100% guaranteed that my message will arrive at my friend successfully?
10. How to send short message through email ?
11. Can not receive short message in your email box ?


1. What is SMS to China?

Talk2china.com provides service for our users to send short message to China from our website, or to send short message to China from email. We are specialized in SMS (Short Message Service) to china. Our network covers all wireless users in China, including China Mobile, China Unicom, Smarttone.


2. Talk2china.com rate of SMS to China

Talk2china.com offers very competitive rate. It can cost you as low as 3 cents (US$) to send one short message to China. Here is our current rate chart (these rate may change in the future):

Amount (US$) Points Text Message
$30 1,000 points 1 point/message
$20 500 points 1 point/message
$10 200 points 1 point/message
$6 100 points 1 point/message

3. Can I ask for refund?

You can ask your remaining money back within 30 days of your purchase at no cost, you do not need to provide any reason for doing so.

4. Will it cost to receive short message?

People in China receive your short message for free , it costs them about 1.2 cents (US$) to reply your message. You receive their message for free as well !


5. How many letters are allowed in one message?

70 Letters is allowed in one message when sending to China Mobile or China Unicom users. For Smarttone, it is 45 letters.


6. How to start to use SMS to China from talk2china.com£¿

A. Complete registeration and we will send a password to your email.
B. Use password to activate your account.
C. Try our service with your free credits.
D. Buy points if you want to send more short messages.


7. Can people in China reply my short message on their cellphone?

Yes, they can reply to your message by pressing reply direclty on their cellphone. It costs them about 1.2cents (US$) to send you a reply. You will receive their reply for free !


8. Can anybody else access to contents of my short message?

Nobody else can see your contents except you and people you send to. It is our top priority to keep our system secure.


9. Is it 100% guaranteed that my message will arrive at my friend successfully?

We can not guarantee 100% successful rate though we are trying to do so. In some areas, some wireless users might have problem to receive. You can test with our free credits before you actully purchase.


10. How to send short message through email ?

(A) If you want to send short message to a china wireless user through email, then you need to type in country code (86), followed by wireless number, then a secret code that you choose in "Setup" section. Suppose his/her cellphone number is 13100000000, then you need to type in 8613100000000_xxxx as the address you want to send to. Here "XXXX" is the secret code you choose If you want to send short message to smarttone users through email, type in country code (86), followed by area code (for example, Beijing is 010), phone number, and secret code you choose in "Setup" section. For example, if you want to send short message to a Beijing smarttone user whose number is 88888888, then you need to type in 8601088888888_xxxx in address section.

(B)In (A), "XXXX" is a secret code that you choose in "Setup" section in order to prevent your account from being used by other parties.
To choose this secret code, click "Setup" button on the top right, then choose your secret code in "Secret code when sending through email".


11. Can not receive short message in your email box ?

Hotmail
1. Choose "Options" at the upper right of your inbox screen.

2. Click on the "mail" option at left, then, click on "Junk E-Mail Protection".

3. Click on the link, "Safe List".

4. Type "talk2china.com" in the address box.

5. Click the Add button.

Yahoo! Mail
1. From your Inbox, select "Add Contact" from the "Addresses" pull-down menu.
2. Fill out the "Email" field with the email address from which you'd like to receive mail.
3. Choose "Save", then "Done."
4. Repeat steps 2 & 3 for the following email addresses:
customer.service#talk2china.com,(# is @)

America Online (AOL)
1. In your AOL Mailbox, choose the Mail Tab menu, then select "Address Book."
2. Choose "Add Icon," which is located at the bottom of the pop-up window.
3. Fill out the "Other - Email" field with the email address from which you'd like to receive mail.
4. Click the "Primary Email" box.
5. Repeat steps 2 through 4 for these email addresses:
customer.service

Microsoft Network
1. Choose the "Junk E-mail" link at the bottom left of your inbox.
2. Select the third Guard Settings link: "Safe List".
3. Enter the email address from which you'd like to receive mail in the "Email" field of the pop-up window.
4. Click Save.
5. Repeat steps 3 & 4 for the following email addresses:
customer.service

Microsoft Outlook
1. On the Tools menu, click Options.
2. On the Preferences tab, under E-mail, click Junk E-mail.
3. Click the Safe Senders or Safe Recipients tab.
4. Click Add.
5. Type talk2china.com in the address box.
6. Click the OK button.

Other ISPs
1. Add the following addresses to any address books or safe lists with your email service provider:
customer.service

2. It's a good idea to routinely check your spam, junk and blocked email folders to see if any talk2china.com messages were routed there by mistake.



 
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Notes
4 1).Available for all China wireless users;
4
2).Your friend in China receive your SMS for free;
4
3).It costs 0.10 RMB (1.2 Cents US$) for them to reply your SMS
4
4).$30 for 1000 SMS, $20 for 500, $10 for 200, $6 for 100.
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